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Head Office

01638 781710


01223 654311


01245 200004


01353 883561


01440 847798


01480 274185


01206 586473


01234 866972

Bury St Edmunds

01284 330244


01362 700280


01473 917347


01449 708598


01842 770815


01954 774708

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Suppliers and installers of domestic, commercial and agricultural oil tanks Find a BranchFind a branch Emergency hotlineEmergency: 07785 936648

Terms and Conditions


Any work carried out by Oil Tank Change will become null & void if the work completed is subject to misuse or negligence.  It shall also be null & void if repaired, modified or tampered with by anyone other than an engineer from Oil Tank Change.

Oil Tank Change will accept no liability for, or guarantee suitability of, materials supplied by the client and will accept no liability for any consequential damage or fault.  Oil Tank Change reserve the right to charge for any additional time incurred at our standard hourly rate. In addition Oil Tank Change do not provide Fuel and will accept no liability for the condition of a customers exiting Fuel, any contaminates it may contain or any issues caused to your existing Heating System due to poor Fuel quality/contamination. 

All materials supplied and installed will remain the property of Oil Tank Change until payment is received in full for the agreed sum or money charged for works undertaken. Please note, any special order products and/or items that are made to order will need to be paid for in full on ordering from the manufacturer. These items will therefore be non-refundable.

Work is guaranteed only in respect of work directly undertaken by Oil Tank Change and payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by Oil Tank Change will not be guaranteed.

Oil Tank Change shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out.

The client shall be solely liable for any hazardous situation in respect of OFTEC regulations or OFTEC warning notice issued.

Where Oil Tank Change agrees to carry out works on installations of inferior quality or over 10 years old at the date, no warranty is given in respect of such works and Oil Tank Change accepts no liability in respect of the effectiveness of such works or otherwise. 

Oil Tank Change shall only be liable for rectifying works completed by Oil Tank Change and shall not be held responsible for ensuring damage or claims resulting in this or other work overlooked, or subsequently requested and not undertaken at that time.

Although Oil Tank Change accepts employer’s liability for its employees and for sub-contractors, the customer is under a duty of care as owner or occupier of the site to take reasonable steps to ensure the ordinary safety and security of the site and to advise Oil Tank Change of any circumstance which might affect Health & Safety.

The Oil Tank Change will ensure the area of work is left in a safe and reasonably clean and tidy condition

All guarantees will be registered on the client’s behalf once payment is received in full for the parts and materials used.


Quotations issued are a fixed cost (unforeseen circumstances exempt) include Labour and Materials and are charged at the current VAT rate at the date of invoice.

On acceptance of quotations a 20% deposit is required, with full payment due on completion of works detailed in the quotations, unless otherwise agreed with the client and Oil Tank Change

Where a quotation is provided every effort will be made to supply the quantity, quality and description of the goods supplied and any specification for them shall be as set out in the quotation.

Quotations are valid for a period of 30 days from date of issue.

Hourly Rate Work:

The Client shall only be charged for the time spent relating to the clients work.  All rates are non-negotiable.


20% deposit is required on the overall price on acceptance of the quotation prior to the commencement of the work. 

Payment is due on completion of works, unless agreed otherwise by Oil Tank Change to the client at the time of proceeding with any quotations issued.

The customer is not entitled to withhold payment in full by reason of minor defects which can be remedied under a snagging procedure.  Oil Tank Change will rectify these within a reasonable time of notification taking into account the obtaining of any necessary replacement parts.  This does not affect your statutory rights.

All payments are to be made by cash, Debit Card or Credit Card, Cheque or BACS payment.  For BACS payment details, please contact Oil Tank Change on 01638 781710